Curricular Unit:			Code:
Psychosociology of Conflict: Negotiation and Mediation			997PCNM
Year:	Level:	Course:	Credits:
3	Undergraduate	Quality, Environment and Safety Management	4 ects
Learning Period:		Language of Instruction:	Total Hours:
Winter Semester		Portuguese/English	52
Learning Outcomes of the Curricular Unit:
The fundamental objective of this course is to promote theoretical and practical knowledge concerning conflict and negotiation, in order to enable its constructive resolution, particularly in terms of organizational reality. The objectives are the following: 1. To acquire knowledge and understanding of the conflict and its constructive management in the organizational context; 2. Demonstrate theoretical knowledge about conflict and its management, namely negotiation and mediation procedures; 3. To identify and problematize the techniques of constructive management of conflicts in different organizational areas; 4. Be able to apply the acquired theoretical knowledge to practical cases; 5. Have a self-critical attitude and constructive criticism; 6. Reveal oral and written communication skills.
Syllabus:
1. Interpersonal Conflict. 1.1. The complex definition of conflict: concepts, approaches and typologies. 1.2. Conflict analysis and its articulation with intervention in the organizational context. 2. Constructive conflict management in the organizational context. 2.1. Concept, principles and paradigms of conflict management: the construction of pacification. 2.2. Conflict management styles and behaviors. 2.3. Obstacles and competencies of constructive conflict management in different organizational contexts. 3. The negotiation. 3.1. Nature and characteristics of trading. 3.2. Potentialities and limits in individual and group negotiation processes. 4. Cognitive and emotional processes in negotiation and mediation. 4.1. Rationality and emotion in negotiation and mediation. 4.2. Information processing and decision making in conflict and negotiation: biases and cognitive distortions.
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
The UC program was designed with reference to the deepening of knowledge and skills necessary for professional practice in the organizational context. Specifically, and based on an organization in 4 teaching units (CP), it comprises syllabus that, defined from the 6 learning objectives (OA) previously established, favor the development and deepening of knowledge and skills in the following areas: conflict management, negotiation and mediation. Thus, there is a complete coherence and correspondence between the syllabus and the LOs, namely: CP1 - OA1, AO2, OA5, OA6; CP2 - OA1, AO2, OA3; CP3 - OA1, AO2, OA3, OA4; CP4 - OA2, OA4, OA5.
Teaching Methodologies (Including Evaluation):
During the contact hours (distributed in theoretical-practical classes, tutorial orientation and others) the methodologies of expository, demonstrative, participative and active teaching are privileged. Non-contact hours are dedicated to student self-employment. The UC assessment scheme may be continuous or final exam (end-of-semester, feature and special seasons). In the continuous assessment, and guaranteed the minimum attendance percentage defined in the Regulatory Standards, the following elements are considered: active participation in contact hours (10%), written test (50%), group work (20%) and individual work (20%). Students who do not pass the continuous assessment may take the final written exam (100%). To credit the ECTS, the student must demonstrate the acquisition of the defined objectives and competencies, obtaining a final grade of 9.5 or higher.
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The proposed methodologies are coherent with the formulated objectives for the discipline since they bet in the development of oriented study, in a way that students can apply knowledge and can show ability of comprehension about conflict, constructive conflict management, negotiation and mediation and its application in Quality, Environment and Security Management. On the other hand, we also seek that students know how to select different techniques of constructive conflict management in different settings, showing to be able of apply the theoretical knowledge in practical cases. We try to establish a certain parallelism between theory and practice applied to real problems, aiming to develop the ability of the student to a critical and self-critical attitude.
Reading:
Cronin, M. A. & Bezrukova, K. (2019). Conflict management through the lens of system dynamics. Academy of Management Annals, 13 (2), 122-146. B-on Cunha, P., & Leitão, S. (2021). Manual de gestão construtiva de conflitos. Porto: Edições UFP, 4ª edição. De Dreu, C. K. W. & Gelfand, M. J. (2008). The psychology of conflict and conflict management in organizations. New York: Lawrence Erlbaum. BFP Jaca, L. M. & Díaz, F. J. M. (2009). Gestión del conflicto, negociación y mediación. Madrid: Pirámide. BFP Redorta, J. (2007). Cómo analizar los conflictos. La tipología de conflictos como herramienta de mediación. Barcelona: Paidós. BFP Thompson, L. (2008). A razão e o coração do negociador. Lisboa: Monitor. BFP Thompson, L. (2017). A verdade sobre negociação. Lisboa: Actual. BFP Rosenberg, M. B. (2006). Comunicação não-violenta. Técnicas para aprimorar relacionamentos pessoais e profissionais. São Paulo: Ágora. BFP
Lecturer (* Responsible):
Pedro Cunha (pcunha@ufp.edu.pt)