Curricular Unit:Code:
Quality Costs997CQD
2UndergraduateQuality, Environment and Safety Management6 ects
Learning Period:Language of Instruction:Total Hours:
Spring SemesterPortuguese/English78
Learning Outcomes of the Curricular Unit:
Quality costs is focused in the procedures related to the implementation of quality management systems in regards to costs, in their multiple aspects, as one of nowadays companies concerns aiming to keep a strong position in a global and competitive market.
It looks forward to develop in students the critical and analytical thinking and to present the methodologies that allow to identify, quantify and analyse the quality costs, with the aim to optimize them.
Quality cost theoretical basis
NP 4239
Costing methodologies
Cost estimation
Cost allocation
Project management and quality costs
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
This discipline is founded in two knowledge branches well established: Accounting and Quality.
The matrix foundation of quality costs is the model: prevention, appraisal, failure and its deployment in the “NP 4239, Bases para Quantificação dos Custos da Qualidade”, both are the framework used to integrate all the other concepts in the syllabus.
Form the Cost Accounting perspective, both in project and assessment costs, as students does not have the knowledge of the Accounting science, firstly they are introduced to main concepts in the area than they are introduced to the way they can be framed in the quality theory and practices.
As usually students are mostly professionals in quality functions, syllabus foresees the integration of their experiences, practices and professional needs.
Teaching Methodologies (Including Evaluation):
The teaching will essentially be based on:
a) Theoretical componente: where the concepts related to the topics of the program are discussed.
b) Practical component where the students using practical cases, will apply the theoretical concepts
Test: 70%
Portfolios: 20%
Continuous assessment: 10%
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
Theoretical component aims to endorse to students to the knowledge and the understanding of quality costs and their impact, by referring the main authors methods and technics. Theoretical-practical class, aims to deploy the subjects both in practice exercises and from the student’s professional experience. Both components are complemented by the assessment system, namely in the individual, group work and continuous assessment tutored by the docent. Students a stimulated to exercise their judgement capability, information gathering and management in order to decision making. This work is public presented in sessions where all class enhances is capability to communicate information and ideas, problems and solutions, both for specialists and non specialists audiences. The execution of the discipline shall not forget the social and ethical implications.
1. Castro, R.A. (2012) Lean Six Sigma, IST
2. IPQ(1994) NP 4239 , Bases para Quantificação dos Custos da Qualidade , IPQ
3. Wood, Douglas c.(2007), Quality Cost Programs, ASQ
4. Robles, A. (2003), Custos da Qualidade, Atlas
5. Custos da Qualidade e/ou Benefícios - Manual Prático para a gestao-qualidade (2009) Dashöfer Holding Lt.
6. Documentação e exercícios fornecidos pelos docentes