Curricular Unit:Code:
Companies Management1175GEMP
Year:Level:Course:Credits:
1UndergraduateBusiness Sciences5 ects
Learning Period:Language of Instruction:Total Hours:
Winter SemesterPortuguese/English65
Learning Outcomes of the Curricular Unit:
This Course is designed to introduce students to the concepts and techniques of organizational management, providing them with:
Knowledge of the main management schools and models;
Hability to understand organizational contexts and dynamics;
Critical capacity to understand and participate in the management process;
Knowledge and understanding of the areas and functions of organizational management;
Hability to plan and operate management tools.
Syllabus:
1. The company as a system
2. Organizational structures
The. Structure determinants
B. Types of structures
3. Decision making
The. Process
B. Models and tools
4. Quality management
The. Quality tools
i. Pareto's chart
ii. Ishikawa diagram
iii. Control charts
B. Quality costs
i. Prevention and evaluation costs
ii. Internal and external failure costs
ç. Lean Management
i. Goals
ii. Losses
iii. Tools
d. Six Sigma
i. Goals
ii. Tools
and. Quality of services
i. Quality: definition, models and evaluation
ii. Satisfaction: definition, models and evaluation
iii. Failure management: customer recovery and retention
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
The Curricular Unit in linking the described learning objectives and syllabus will enable students to:
- Obtain knowledge and ability to understand the specific area of UC
- Apply knowledge
- Resolve issues related to the themes of U.C.
Teaching Methodologies (Including Evaluation):
Teaching: T/TP Classes and tutorials
Evaluation: Tests (80%) and assignments (20%)
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The conceptual exhibition, along with discussion of viewpoints and case studies allows students the knowledge and critical analysis of the issues addressed. Simultaneously the thematic nature of the work and enhance the ripening of individual work as well as issues concerning the scope of general skills, professional and theoretical.
Reading:
Knowles, G. (2011), Quality Management, Ventus Publishing.
Chase, Jacobs & Aquilano (2006), Administração da Produção e Operações, McGraw Hill, 11ª Ed.
Kamugusha, T. E., (2017) The Basics of Business Management (Vol. I and II), bookboon.com
Kumar, M. and Antony, J. (2014), Lean Six Sigma Research and Practice, bookboon.com
Teixeira, S. (2020) Gestão Estratégica, Escolar Editora, 2ª Ed.
Lecturer (* Responsible):
Ana Salazar (aks@ufp.edu.pt)