Curricular Unit:			Code:
Companies Management			1175GEMP
Year:	Level:	Course:	Credits:
1	Undergraduate	Business Sciences	5 ects
Learning Period:		Language of Instruction:	Total Hours:
Winter Semester		Portuguese/English	65
Learning Outcomes of the Curricular Unit:
This Course is designed to introduce students to the concepts and techniques of organizational management, providing them with: Knowledge of the main management schools and models; Hability to understand organizational contexts and dynamics; Critical capacity to understand and participate in the management process; Knowledge and understanding of the areas and functions of organizational management; Hability to plan and operate management tools.
Syllabus:
1. The company as a system 2. Organizational structures The. Structure determinants B. Types of structures 3. Decision making The. Process B. Models and tools 4. Quality management The. Quality tools i. Pareto's chart ii. Ishikawa diagram iii. Control charts B. Quality costs i. Prevention and evaluation costs ii. Internal and external failure costs ç. Lean Management i. Goals ii. Losses iii. Tools d. Six Sigma i. Goals ii. Tools and. Quality of services i. Quality: definition, models and evaluation ii. Satisfaction: definition, models and evaluation iii. Failure management: customer recovery and retention
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
The Curricular Unit in linking the described learning objectives and syllabus will enable students to: - Obtain knowledge and ability to understand the specific area of UC - Apply knowledge - Resolve issues related to the themes of U.C.
Teaching Methodologies (Including Evaluation):
Teaching: T/TP Classes and tutorials Evaluation: Tests (80%) and assignments (20%)
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The conceptual exhibition, along with discussion of viewpoints and case studies allows students the knowledge and critical analysis of the issues addressed. Simultaneously the thematic nature of the work and enhance the ripening of individual work as well as issues concerning the scope of general skills, professional and theoretical.
Reading:
Knowles, G. (2011), Quality Management, Ventus Publishing. Chase, Jacobs & Aquilano (2006), Administração da Produção e Operações, McGraw Hill, 11ª Ed. Kamugusha, T. E., (2017) The Basics of Business Management (Vol. I and II), bookboon.com Kumar, M. and Antony, J. (2014), Lean Six Sigma Research and Practice, bookboon.com Teixeira, S. (2020) Gestão Estratégica, Escolar Editora, 2ª Ed.
Lecturer (* Responsible):
Ana Salazar (aks@ufp.edu.pt) Sofia Gaio (sgaio@ufp.edu.pt)