Curricular Unit:			Code:
Literacy and Communication in Health			1097LCSA
Year:	Level:	Course:	Credits:
2	CTSP	Administrative Management in Clinical Context	2 ects
Learning Period:		Language of Instruction:	Total Hours:
		Portuguese/English	26
Learning Outcomes of the Curricular Unit:
Students are expected: - To acquire and develop knowledge about: health literacy and its importance for health care provision, health promotion and disease prevention/treatment; classification of types of health literacy; methods, strategies and priority areas in the promotion of health literacy; the role of health workers in promoting health literacy. - To deepen their knowledge about health communication, particularly: functions of communication; non-verbal communication; patient-centred communication; the importance of communication in establishing the health professional-patient/family relationship; emotions, cognitions and communication - responding to emotions, dealing with uncertainty; conflict management in healthcare; the patient unable to speak; the importance of communication for health outcomes and satisfaction. - To develop a critical and reflective perspective on the importance of health literacy and communication in the health care setting.
Syllabus:
1- Health literacy: historical context; Health "literacies"; Models of health literacy; Health literacy in the promotion of health and well-being, and in disease prevention/treatment; Strategies and priority areas in the promotion of health literacy; Role of health care professionals in the promotion of health literacy. 2. Health communication: functions of communication; non-verbal communication; patient-centred communication; importance of communication in establishing the health professional-patient/family relationship; emotions, cognitions and communication - responding to emotions, dealing with uncertainty; conflict management in healthcare; the patient unable to speak; the importance of communication for health outcomes and satisfaction.
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
- To acquire and improve knowledge about health literacy: Point 1 - To deepen knowledge about health communication: Point 2 - To develop critical perspective on the importance of health literacy and communication in the context of health care: Point 1 and 2.
Teaching Methodologies (Including Evaluation):
Explanatory and active/participatory methodologies are adopted, with exploration through practical exercises and promotion of critical debates in the classroom. The assessment adopted is continuous, consisting of specific practices (worth 50% of final grade) - work that is systematized into a final report -, and an oral exam for (worth 50% of final grade).
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
- To acquire and deepen knowledge about health literacy and its importance for health care provision, health promotion and prevention/treatment of diseases; classification of types of health literacy; methods, strategies and priority areas in the promotion of health literacy; the role of professionals working in health for its promotion: Expositive and active/participatory methodologies (with exploration of methods and media made available by the National Health Service; promotion of critical analysis of cases and debate among students). - To deepen knowledge about communication in health, particularly about: the functions of communication; non-verbal communication; patient-centered communication; importance of communication in the establishment of the relationship health professional-patient/family; emotions, cognitions and communication - responding to emotions, dealing with uncertainty; conflict management in healthcare; the patient with impossibility to speak; the importance of communication for the results and satisfaction in health: Active/participatory methodologies (role-play and promotion of critical analysis of cases and debate between students).
Reading:
- Cunha, P., & Monteiro, A.P. (2021). Gestão de conflitos na saúde. Lisboa: Pactor. - Direcção-Geral da Saúde. (2019). Manual de boas práticas. Literacia em Saúde. Capacitação dos profissionais de saúde. Lisboa, Portugal: Autor. Disponível em: https://www.chuc.min-saude.pt/media/literaciasaude/manual-de-boas-praticas-literacia-em-saude-capacitacao-dos-profissionais-de-saude-pdf.pdf - Espanha, R. Ávila, P., Mendes, R.V. (2016). Literacia em Portugal. Relatório Síntese. Lisboa: FCG. Disponível em: https://content.gulbenkian.pt/wp-content/uploads/2017/08/29203225/PGISVersCurtaFCB_FINAL2016.pdf - Ordem dos Psicólogos Portugueses (2015). Literacia em saúde. Lisboa. Disponível em http://recursos.ordemdospsicologos.pt/files/artigos/literacia_em_sa__de.pdf