Curricular Unit:			Code:
Psychosociology of Conflict, Negotiation and Mediation			270PCNM
Year:	Level:	Course:	Credits:
3	Master	Architecture and Urbanism	4 ects
Learning Period:		Language of Instruction:	Total Hours:
		Portuguese/English	52
Learning Outcomes of the Curricular Unit:
To promote the theoretical-practical knowledge on the problem of conflict, negotiation and mediation, with the purpose of enabling its constructive resolution at different levels of reality. To present a diverse set of methodologies and techniques of psycho-sociological intervention applied in the management of conflicts, negotiation and mediation, with the purpose of developing in the student the competences necessary to face the conflicts of intrapersonal and interpersonal reality.
Syllabus:
1. Organizational Conflict Analysis 1.1 Levels of conflict analysis in organizations 1.2 Concept of organizational conflict and related approaches 1.3 Factors that generate conflict situations in organizations 1.4 Conflict escalation 2. Competences of Constructive Management of Conflicts in Organizations 2.1 Stages of conflict management 2.2 Organizational conflict management styles 3. Negotiation in Organizations 3.1 Concept and characteristics of the negotiation 3.2 Structural factors of negotiation 3.3 Strategies and tactics of negotiation in organizations 4. Cognitive Processes in Negotiation and Mediation in Organizations 4.1 Cognitive biases in the process of negotiation and mediation 4.2 Decision-making and information processing 4.3 Effects and cognitive processes in negotiation and mediation 5. The Mediation 5.1 Delimitation of the concept and fields of action of mediation 5.2 Phases, structure and characteristics of the mediation process
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
In Unit I there is a descriptive exposition in the theoretical-practical classes and the contents are still explored in tutorial orientations to organize knowledge. In Unit II, markedly practical, there is a theoretical exposition of the constructive management of conflicts, as well as training of competences of constructive management of conflicts in multiple contexts. In Unit III there is a theoretical exposition of the main concepts about negotiation and practical skills in this process, namely in the different negotiation processes. In Unit IV the theoretical exposition of the main concepts about the main cognitive processes present in the negotiation and in the mediation is made. In Unit V there is both theoretical exposition about mediation as a form of alternative resolution of conflicts and presentation of the practical skills involved in the process of mediation in several areas related to the exercise of architecture and urbanism.
Teaching Methodologies (Including Evaluation):
Two written tests (50% + 50%)
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The proposed methodologies are consistent with the objectives formulated for the curricular unit since they focus on the development of the oriented study, so that students apply knowledge and demonstrate a capacity for understanding about the conflict, its constructive management, negotiation and mediation and its application in the area of architecture and urbanism. On the other hand, students are expected to be able to select the different techniques of constructive conflict management in different areas, demonstrating that they are able to apply the acquired theoretical knowledge to practical cases. It seeks to establish a parallelism between theory and practice applied to real problems, thus contributing to develop the student's capacity for a critical and self-critical attitude.
Reading:
Cunha, P. (2008). Conflito e Negociação. 2.ª Edição. Porto: ASA. Cunha, P. & Leitão, S. (2012). Manual de Gestão Construtiva de Conflitos. 2.ª Edição. Porto: Edições UFP. De Dreu, C., & Gelfand, M. (Eds.) (2008). The Psychology of Conflict and Conflict Resolution in Management Organizations. New York: Lawrence Erlbaum. Taylor & Francis. Deutsch, P., Coleman, P.T., & Marcus, E.C. (Eds.) (2006). The Handbook of Conflict Resolution: Theory and Practice. San Francisco: Jossey-Bass. Furlong, G.T., (2005). The Conflict Resolution Toolbox: Models & Maps for Analysing, Diagnosing and Resolving Conflict. Ontario: Wiley. Moore, C. (1998). O Processo de Mediação: Estratégias e Práticas para a Resolução de Conflitos. 2.ª Edição. Porto Alegre: Artmed.