Curricular Unit:			Code:
Organization and Management of Health Services			853OGSS
Year:	Level:	Course:	Credits:
2	Undergraduate	Nursing	1 ects
Learning Period:		Language of Instruction:	Total Hours:
		Portuguese/English	13
Learning Outcomes of the Curricular Unit:
The management of health services as a curricular unit is concerned with guiding students, using conceptual skills, defining situations and equating appropriate, efficient and effective action strategies for each situation in the area of ??care. In this context, it is intended that students achieve the following objectives: • provide input to analyze and solve problematic health situations; • Contribute to the acquisition of knowledge in order to enable competent and quality performance in the provision and management of nursing care in line with current health policies, and; • analyze the influence of individual and group factors on the organization as management tools.
Syllabus:
1 - Health System 1.1 - National analysis of Europe and some countries of the world 2 - Management Theories 1.2 - Influence of theories on the development of health services 1.3 - Management by objectives 1.4 - Organizational culture and climate 1.5 - Formal and informal organization 2 - Management Instruments 2.1- Strategic, tactical and operational planning 2.2 - Leadership in the organization 2.3 - Interpersonal conflict management in health teams 3 - Resource Management: 3.1- Facilities and equipment 3.2 - Materials and drugs 3.3 - Stock organization methods; 3.4 - Human resource management; 3.4.1 - Recruitment and selection 3.4.2 - Appropriation 3.4.3. - Work arrangements 3.4.4 - Integration 3.4.5 - Performance Evaluation - SIADAP 4 - Care management; 4.1 - Working Methods 4.2 - Decision making process 4.3 - Skills of general care nurses 5 - Other types of management
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
The structure of the course includes syllabus that support the achievement of the proposed objectives.
Teaching Methodologies (Including Evaluation):
Interrogative and expository. Oral exposition of syllabus. Active / participatory methodology, supported by audiovisual media. Bibliographic research work with the support of the teacher.
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The teaching methodologies will be selected according to the subjects under analysis in order to facilitate the achievement of the proposed objectives. Thus, the directive methods (expository and demonstrative) will be used for the presentation of new knowledge and ways of acting (oral, written and gestural communication), and interpersonal actions; the semi-directive (interrogative) will be used to verify the effectiveness of communication and the standardization of knowledge, encouraging active and independent thinking on the part of students, in order to stimulate the active method, through the modeling of attitudes and behaviors leading to self-management of the relationship between thought and action.
Reading:
Carvalho, A. et al (2002). Processo de contratualização de recursos humanos, Coimbra, Quarteto Ed. Chiavenato, I. (2004). Introdução à teoria geral da Administração. 7.ed. Rio de Janeiro: Elsevier. Chiavenato, I. (2009). Gestão de pessoas. Rio de Janeiro: Campus. Lodi, J. B. (2003). História da Administração. São Paulo: Pioneira Thomson Learning. Maximiano, A. C. A. (2004). Teoria geral da Administração: da revolução urbana à revolução digital. 4.ed. São Paulo: Atlas. Paiva, A. (2006). Sistemas de partilha de informação de enfermagem – uma teoria explicativa da mudança, Coimbra, FORMASAU. Stefanelli, M. C. e Carvalho, E. C. (2012). Comunicação nos diferentes contextos da enfermagem - 2ª ed. Editora Manole.