Curricular Unit:			Code:
Information Systems, Decisional Models and Quality Management			811SIMD
Year:	Level:	Course:	Credits:
1	Master	Business Sciences	6 ects
Learning Period:		Language of Instruction:	Total Hours:
Spring Semester		Portuguese/English	78
Learning Outcomes of the Curricular Unit:
At the end of this course students should be able to: Understand the dialectic> data> information> knowledge. Identify the security, ethical and legal implications of information use. Master the concept of ISO 9000 Quality Management Systems. Know and understand the components of the ISO 9000 Information Management Systems. Identify the clauses of ISO 9000 that involve the use and management of information. Identify the components of Information Systems that are directly related to ISO 9000 Quality Management Systems. Discuss the challenges and potential of WEB 2.0 and the Internet of Things in terms of information management and quality.
Syllabus:
1 Introduction The organizational environment in terms of uncertainty Models of decision-making The importance of information in decision making The central role of IS in current management IS in strategic planning 2 Information to MetadataData vs. Information vs. KnowledgeSources of data and information Quality standardization and integrity of information Security management and access and encryption Metadata (Standard Dublin Core, Thesaurus, Social bookmarking, Folksonomies, etc.) Ethical and legal aspects of the collection and use of data and information 3 ISO Quality Management System ISO 9000 Quality Management System ISO10013 Guidelines for Quality Management System Documentation ISO 15489-1: 2001 Information and Documentation - Records Management ISO - 17799 - Security techniques - Code of practice 4 Framing the main types of IS Legacy IS to support organizations' processes Internet of the People Internet of Things
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
Knowledge and ability to understand, is focused on the problematization of the complexity and volatility of the organizational environment in today's societies and the need of their understanding to conceive of development strategies and the affirmation of organizations. Application of knowledge and understanding, will materialize by the analysis and adequacy of the set of ISO norms, applied to the operation of an institution or organization. Judgment / decision-making is revealed in the ability to understand and apply IS tools to case studies. Communication will be carried out in the pedagogical moments of students' participation in the classroom and individual work tutorials.
Teaching Methodologies (Including Evaluation):
1. Lectures, to present theoretical frameworks of reference. 2. Participatory classes, with discussion of programmatic topics and examples. 3. Active classes, with practical case studies and case studies. 4. Autonomous work: carrying out an individual practical work. Individual work: 70% Portfolio of work developed in class: 20% Class participation: 10%
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The theoretical-practical presentations by the teacher promote the acquisition of knowledge and comprehension capacity. Student presentations, done in groups or individually, promote communication and application of knowledge and understanding. The practical cases, promote the realization of judgment / decision making and the communication and application of knowledge and their understanding.
Reading:
Cautela, A. (1986) Sistemas de informação técnicas avançadas de computação. RJ : McGraw-Hill. Endeavour Technical Limited (2019). Free ISO Downloads (procedures, checklists, process maps, forms). London, Endeavour Technical Limited. https://www.iso-9001-checklist.co.uk/free-iso-downloads.htm. Imoniana, J. (2005). Auditoria de sistemas de informação. S. Paulo : Atlas. ISO, (2015).ISO 9001:2015, How to use it. Geneve, ISO. https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/iso_9001-2015_-_how_to_use_it.pdf. Jacob, D. (2018). QUALITY 4.0 IMPACT AND STRATEGY HANDBOOK. Cambridge, LNS Research. https://www.lnsresearch.com/research-library/research-articles/-ebook-quality-4.0-impact-and-strategy-handbook. Nascimento, J. (2006). Gestão sistemas de informação e os seus profissionais. Lisboa : FCA.