Curricular Unit:			Code:
Psychosociology of Conflict: Negotiation and Mediation			811PCNM
Year:	Level:	Course:	Credits:
1	Master	Business Sciences	6 ects
Learning Period:		Language of Instruction:	Total Hours:
Spring Semester		Portuguese/English	78
Learning Outcomes of the Curricular Unit:
To promote the theoretical-practical knowledge on the problem of conflict, negotiation and mediation, with the purpose of enabling its constructive resolution at different levels of reality. To present a diverse set of methodologies and techniques of psycho-sociological intervention applied in the management of conflicts, negotiation and mediation, with the purpose of developing in the student the competences necessary to face the conflicts of intrapersonal and interpersonal reality.
Syllabus:
1. Organizational Conflict Analysis 1.1 Levels of conflict analysis in organizations 1.2 Concept of organizational conflict and related approaches 1.3 Factors that generate conflict situations in organizations 1.4 Conflict escalation 2. Competences of Constructive Management of Conflicts in Organizations 2.1 Stages of conflict management 2.2 Organizational conflict management styles 3. Negotiation in Organizations 3.1 Concept and characteristics of the negotiation 3.2 Structural factors of negotiation 3.3 Strategies and tactics of negotiation in organizations 4. Cognitive Processes in Negotiation and Mediation in Organizations 4.1 Cognitive biases in the process of negotiation and mediation 4.2 Decision-making and information processing 4.3 Effects and cognitive processes in negotiation and mediation 5. The Mediation 5.1 Delimitation of the concept and fields of action of mediation 5.2 Phases, structure and characteristics of the mediation process
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
In Unit I there is a descriptive exposition in the theoretical-practical classes and the contents are still explored in tutorial orientations to organize knowledge. In Unit II, markedly practical, there is a theoretical exposition of the constructive management of conflicts, as well as training of competences of constructive management of conflicts in the organizational and business contexts. In Unit III there is a theoretical exposition of the main concepts about negotiation and practical skills in this process, namely in the different negotiation processes. In Unit IV the theoretical exposition of the main concepts about the main cognitive processes present in the negotiation and in the mediation is made. In Unit V there is both theoretical exposition about mediation as a form of alternative resolution of conflicts as presentation of the practical skills involved in the process of mediation in the organizational and business area.
Teaching Methodologies (Including Evaluation):
The evaluation system consists of two written tests for the evaluation of theoretical knowledge (50% + 50%).
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The proposed methodologies are consistent with the objectives set for the course given that they support the development of targeted investigation in order to apply knowledge and show capacity of understanding conflict, constructive conflict management, negotiation and mediation in organizations and work domain. On the other hand, we seek that the student can select the distinct techniques of constructive conflict management in different contexts, showing the he/she is able to apply the theoretical knowledge to practical cases. We seek to establish a parallelism between theory and practice applied to real problems, thereby helping to develop the student's ability to have critic attitude and a self-critic perspective.
Reading:
Cunha, P. (2008). Conflito e Negociação. Porto: Asa, 2ª edição. Cunha, P. e Leitão, S. (2016). Manual de Gestão Construtiva de Conflitos. Porto: Edições UFP, 3ª edição. Jaca, L. M. & Díaz, F.J.M. (2005). Gestión del Conflicto, Negociación y Mediación. Madrid: Pirámide. Mastenbroek, W. (1991). Development of Negotiating Skills. In V. A. Kremenyuk. International Negotiation: Analysis, Approaches, Issues. San Francisco: Jossey-Bass Publishers. Pruitt, D. G. & Carnevale, P. J. (1993). Negotiation in Social Conflict. Buckingham: Open University Press. Serrano, G. & Rodríguez, D. (1993). Negociación en las Organizaciones. Madrid: Eudema.