|Psychosociology of Conflict: Negotiation and Mediation||811PCNM|
|1||Master||Business Sciences||6 ects|
|Learning Period:||Language of Instruction:||Total Hours:|
|Learning Outcomes of the Curricular Unit:|
|OA1 - Acquire theoretical-practical knowledge on the problem of conflict, negotiation and mediation, with the purpose of enabling its constructive resolution in multiple organizational and business contexts;|
OA2 - Acquire theoretical-practical knowledge about psycho-sociological intervention methods and techniques applied to the management and resolution of conflicts in multiple organizational and business contexts;
|CP1 - Conflict Analysis in Organizational and Business Context|
CP2 - Constructive Conflict Management Skills
CP3 - Negotiation in Organizations in Organizational and Business Context
CP4 - Cognitive Processes in Negotiation and Mediation in Organizational and Business Context
CP5 - Mediation in Organizational and Business Context
|Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:|
|The UC program was developed with reference to the acquisition of knowledge necessary to understand the conflict problem in the organizational and business areas. It also presupposes the acquisition of technical skills that, according to scientific evidence, promote the management and constructive resolution of conflicts.|
Specifically, based on an organization in 5 units of instruction (CP), it comprises programmatic contents that, based on the two previously established learning objectives (OA), favor the acquisition and deepening of knowledge and skills in the following areas: conflict; constructive conflict management skills; the deal; cognitive biases; and mediation.
|Teaching Methodologies (Including Evaluation):|
|In the course of the contact hours, the methodologies of expositive, demonstrative, participatory and active teaching are privileged. The hours of non-contact are dedicated to the autonomous work of the student. The assessment regime of the UC may be continuous or by final exam (end of semester, resource and special). In the continuous assessment, the following elements are considered: two written tests (50% + 50%). The student who does not obtain approval in the continuous assessment can take the final written exam (100%). For the ECTS credits, the student must demonstrate the acquisition of the defined objectives and competences, obtaining a final classification equal or superior to 9.5 values.|
|Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:|
|The adopted teaching methodologies are aligned with the learning objectives (OA) defined for the CU, aiming to provide the student with knowledge about conflict, negotiation and mediation in the organizational and business context. It is also intended to stimulate spaces for applied discussion based on practical examples that represent the diversity of contexts and populations targeted for intervention in business sciences. In this context, we highlight the articulation of methodologies of an expository nature, where the presentation and development of the programmatic contents will be done, with more practical methodologies in which to stimulate critical reflections on them. The aim of this articulation is to promote an active learning that allows the deepening of the topics under study, the integration of theory with practice and the improvement of skills and professional skills in this area of activity. Specifically, the expository methodology, through the presentation and systematization of the subjects, will allow the development and conceptual and theoretical deepening; the demonstrative methodology, through the illustration and replication of intervention procedures, will allow the improvement of performance competencies; Finally, participatory methodologies, through a critical and guided analysis of practical examples, will facilitate the refinement of diagnostic and intervention skills, as well as a deepening of the subjects under study. The hours of non-contact will be devoted to the student's autonomous work, in which the reading of the recommended bibliography will be ensured, so as to enable him to deepen, consolidate and apply his knowledge and to develop skills and competences in the field of management and constructive resolution of conflicts, as well as the resolution of problems and difficulties in this area.|
|Cunha, P., & Leitão, S. (2016). Manual de gestão construtiva de conflitos (3ª edição). Porto: Edições UFP.|
Caputo, A. , Ayoko, O. B., Amoo, N., Menke, C. (2019). The relationship between cultural values, cultural intelligence and negotiation styles. Journal of Business Research, 99, 23-36.
Essa, S. A.G., Dekker, H. C., & Groot, T. L. (2018). Your gain my pain? The effects of accounting information in uncertain T negotiations. Management Accounting Research, 41, 20-42.
Michelle P., et al (2019). Negotiation as an interpersonal skill: Generalizability of negotiation outcomes and tactics across contexts at the individual and collective levels. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2019.03.030
Moore, C. (2014). The Mediation Process: Practical Strategies for Resolving Conflict (4th Edition). New York: Jossey-Bass.