Curricular Unit:Code:
Information Systems, Decisional Models and Quality Management1176SIMD
Year:Level:Course:Credits:
1MasterBusiness Sciences6 ects
Learning Period:Language of Instruction:Total Hours:
Spring SemesterPortuguese/English78
Learning Outcomes of the Curricular Unit:
The discipline, opts for a pedagogical format case study.
It invites students to develop original research perspectives on the themes of Quality and Information.
For its operationalization, students should make efforts to; apply knowledge, the ability to understand and resolve in the strategic and tactical plan.
Given the underlying context, students will be asked to deal with problems in new and unfamiliar situations, so they should show the ability to integrate knowledge, deal with complex issues, develop solutions or issue judgments in situations of limited or incomplete information, including reflections on the implications and ethical and social responsibilities that result or condition these solutions and these judgments.
In the context of exploiting the case study, students should communicate their knowledge and reasoning to them clearly and unambiguously – to experts, not experts.
Syllabus:
1 -ISO 9000: Quality Management Systems.
The concepts and history of quality
Bases of a Quality Management System (QMS)
Process approach
ISO 9000 Principles of a QMS
2 Documentation management system (referring to ISO 10013 Guidelines for quality management system documentation)
The structure of an Information Management system according to ISO 10013.
Document template according to ISO 10013.
The importance of "Documented Information" (Clause 7.5 ISO 9000)
3 Case study create a documentation system
3.1 Flowchart diagram
3.3 Operation of the Documentation Management System
4 Information Systems apps in Quality Management System
Demonstration of the Syllabus Coherence with the Curricular Unit's Objectives:
In addition to the recognition of quality and excellence, information, its integration and availability in a structured and integrated way, is crucial for the success of the various management processes, therfore:
At first (technical – theoretical approach) the discipline, using ISO standards related to Qual. Mang. Systems and Documentation Mang. Systems reveals the theoretical and technical framework of the respective referential.
Secondly (of a practical nature), students are asked to reflect and resolve a case study where they will apply and systematize the knowledge they have acquired on the requirements of quality and documentation management systems.
Teaching Methodologies (Including Evaluation):
1. Lectures, to present theoretical frameworks of reference.
2. Participatory classes, with discussion of programmatic topics and examples.
3. Active classes, resolving ine case study.
Individual work: 70%
Portfolio of work developed in class: 20%
Class participation: 10%
Demonstration of the Coherence between the Teaching Methodologies and the Learning Outcomes:
The theoretical-practical presentations in charge of the teacher promote the acquisition of knowledge and comprehension capacity. Participatory classes, done in groups or individually, promote communication and application of knowledge and understanding. The case study, promote the realization of judgment / decision-making and the communication and application of knowledge and its understanding.
Reading:
[b-on] ISO - (2013), ISO/TR 10013:2001(en) Guidelines for quality management system documentation (https://www.iso.org/obp/ui/#iso:std:iso:tr:10013:ed-1:v1:en)
[cota: BFP 651/ARD/79746 ] Organização e técnicas empresariais / Isabel Ardions. - Porto : Instituto Politécnico : Politema, 2006. - .
[cota: BFP 658.56/POR/54806] NP EN ISO 9000: 2005 : Sistemas de gestão da qualidade : fundamentos e vocabulário (ISO 9000: 2005) IPQ. - Caparica
[RCAAP] Fernandes, L. (2012). Sistemas de gestão documental e workflow. Dissertação de Mestrado FEUP.
[RCAAP] Sousa, C. (2008), Avaliação e implementação de sistemas integrados de gestão de conteúdos e de gestão documental. Dissertação de Mestrado FEUP.
ISO (2015). Guidance on the requirements for Documented Information of ISO 9001:2015 (https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/documented_information.pdf)
Keen, R. Free ISO Downloads (procedures, checklists, process maps, forms). (https://www.iso-9001-checklist.htm).
Lecturer (* Responsible):
Fernando Bandeira (fband@ufp.edu.pt)